Administrator/Customer Service Representative
Contract Type :
Permanent
Location :
Queensland
Industry :
Trades & Services
Contact Name :
Contact Email :
recruit@apactalentsolutions.com
Contact Phone :
0451 89 89 34
Date Published :
12-Feb-2026
Office Administrator - Growing Trades Business (Full time / Hybrid)
Location: Northern Brisbane Suburbs
Hours: 38 per week
About the Company:
Our client is a well-established and growing Plumbing business providing residential and commercial Maintenance services across the Brisbane region.
As demand continues to increase, they're looking for an experienced Office Administrator to support daily operations, manage customer enquiries, and help the business stay organised as it continues to grow.
About the Role:
Reporting directly to the business owner, this role is varied and hands-on. You'll be responsible for responding to customer communications, scheduling jobs, preparing quotes, managing invoices, and keeping administrative systems running smoothly.
Key Responsibilities:
You'll bring strong organisational and customer service skills, a keen eye for detail, and the ability to stay calm under pressure. Experience in a trade, service, or construction-based business will be highly regarded.
Essential Skills & Experience:
Location: Northern Brisbane Suburbs
Hours: 38 per week
About the Company:
Our client is a well-established and growing Plumbing business providing residential and commercial Maintenance services across the Brisbane region.
As demand continues to increase, they're looking for an experienced Office Administrator to support daily operations, manage customer enquiries, and help the business stay organised as it continues to grow.
About the Role:
Reporting directly to the business owner, this role is varied and hands-on. You'll be responsible for responding to customer communications, scheduling jobs, preparing quotes, managing invoices, and keeping administrative systems running smoothly.
Key Responsibilities:
- Handle incoming calls and customer enquiries with professionalism and care
- Prepare and send initial call-out quotes using FlatRateNow.
- Schedule and book jobs using ServiceNow software
- Process supplier invoices, receipts, and expenses in Xero
- Assist with HR administration including onboarding, employee records, and timesheets
- Provide general administrative support to the business owner and team
You'll bring strong organisational and customer service skills, a keen eye for detail, and the ability to stay calm under pressure. Experience in a trade, service, or construction-based business will be highly regarded.
Essential Skills & Experience:
- Previous administration or customer service experience
- Strong organisational and communication skills
- Proficiency with Xero and Microsoft Office
- Experience using job management systems (e.g. ServiceNow, SimPRO, Fergus, or similar)
- Positive, proactive attitude and ability to work independently
- Flexible Hybrid working after initial period
- Supportive owner and small, friendly team environment
- Opportunity to grow with a business that values initiative and reliability
- Stable, long-term role with variety day-to-day
Rich Text Widget
Eu aliquip sit.
Consectetur ut pariatur et dolor.
Lorem ipsum qui ullamco.
Exercitation incididunt.
Magna elit anim commodo voluptate.
Sunt in cupidatat fugiat.
- Incididunt ex occaecat minim enim.
- Lorem ipsum nostrud deserunt nisi magna qui.
APPLY NOW
Share this Job
Create Job Alert
CREATE AS ALERT
Similar Jobs
SCHEMA MARKUP ( This text will only show on the editor. )
